Information We Collect

We gather different types of information depending on how you interact with our platform. Most of this happens when you sign up for courses, download resources, or contact our team.

Personal Details You Provide

• Contact information: Name, email address, phone number, and postal address when you register or enquire about our courses
• Account credentials: Username and password for accessing your learning portal
• Payment data: Billing details and transaction information when you enrol in paid programmes
• Communications: Messages you send us through forms, emails, or support channels
• Learning preferences: Areas of interest, skill level, and educational goals you share with us

Information Collected Automatically

When you visit our website, we automatically collect technical information about your device and browsing behaviour. This includes IP addresses, browser type, operating system, pages viewed, and time spent on different sections. We use this data to improve site performance and understand how people use our resources.

How We Use Your Information

Your data helps us provide better educational services and improve your learning experience. We don't sell your information to third parties or use it for purposes beyond what's outlined here.

• Course delivery: Processing enrolments, providing access to materials, tracking progress, and issuing completion certificates
• Communication: Sending course updates, answering questions, providing support, and sharing relevant educational content
• Service improvement: Analysing usage patterns to enhance our platform, develop new courses, and fix technical issues
• Payment processing: Handling transactions securely and maintaining accurate financial records
• Legal compliance: Meeting regulatory requirements and protecting against fraud or misuse

Sharing Your Data

We keep your information within our organisation as much as possible. However, running an online education platform means working with certain trusted partners who help deliver our services.

Service Providers

We share limited data with companies that help us operate, including payment processors, email service providers, hosting platforms, and analytics tools. These partners are contractually bound to protect your information and can only use it for specific purposes we've authorised.

Legal Requirements

Sometimes we're legally required to disclose information to authorities, courts, or regulatory bodies. This might happen if there's a valid legal request, to prevent fraud, or to protect someone's safety. We'll always try to notify you unless we're legally prevented from doing so.

Business Transfers

If elyrianerion is acquired or merges with another company, your information might be transferred as part of that transaction. You'll be notified beforehand and can exercise your rights regarding the transfer.

Data Security Measures

Protecting your information is a priority. We use industry-standard security measures to prevent unauthorised access, loss, or misuse of your data.

• Encryption: All data transmitted between your device and our servers uses SSL/TLS encryption
• Access controls: Only authorised staff can access personal information, and they're trained in data protection
• Secure storage: Data is stored on protected servers with regular security updates and monitoring
• Regular audits: We review our security practices regularly to identify and address potential vulnerabilities

While we take reasonable precautions, no online system is completely secure. We encourage you to use strong passwords and keep your login details confidential.

Your Privacy Rights

Under UK data protection law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to fix inaccurate or incomplete information
• Deletion: Request removal of your data in certain circumstances
• Restriction: Limit how we use your information while we resolve a dispute
• Portability: Receive your data in a commonly used format to transfer to another service
• Objection: Opt out of certain types of data processing, particularly marketing
• Withdraw consent: Stop processing based on consent you previously gave us

To exercise any of these rights, contact us using the details at the end of this policy. We'll respond within one month, though complex requests might take a bit longer. There's no charge for most requests, but we may charge a reasonable fee for excessive or repeated requests.

Data Retention

We don't keep your information longer than necessary. How long we retain data depends on the type of information and why we collected it.

• Active accounts: Maintained while you're enrolled in courses or actively using our services
• Inactive accounts: Deleted after 3 years of no activity, unless you request earlier deletion
• Financial records: Kept for 6 years to comply with UK tax and accounting regulations
• Marketing data: Removed within 2 years if you don't engage with our communications
• Technical logs: Automatically deleted after 12 months

After retention periods expire, we securely delete or anonymise your information so it can't be linked back to you.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly and improve your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function, including login authentication and security features
• Performance cookies: Help us understand which pages are popular and how visitors navigate our site
• Functionality cookies: Remember your preferences like language settings or username
• Analytics cookies: Provide insights into user behaviour so we can improve our content and services

You can control cookies through your browser settings, though disabling certain cookies might affect site functionality. Most browsers allow you to block third-party cookies while keeping first-party ones enabled.

International Data Transfers

Your data is primarily stored and processed within the United Kingdom. However, some of our service providers operate in other countries, which might mean your information is transferred internationally.

When we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office or ensuring the recipient country has adequate data protection laws.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If you're a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Effective Date" at the top shows when this version was published. We encourage you to check back occasionally to stay informed about how we're protecting your information.

Complaints and Concerns

If you're unhappy with how we've handled your personal data, please contact us first so we can try to resolve the issue. If you're still not satisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

You can contact the ICO through their website at ico.org.uk or by calling their helpline at 0303 123 1113.